Support

We're here to help

Email hello@imaginemybaby.com — a real person reads every message, usually within one business day.

Common questions

Which ultrasound scans work best?: 3D and 4D scans work best, because they already show the shape of your baby’s face. A standard 2D scan can still work, but the result is more of an interpretation. Clear, well-lit photos of the printout — or the original digital file — give the best portraits.
How long does it take?: Generation starts the moment your payment goes through. Most packs are ready within minutes, and we email you the second your gallery is ready.
What do I get in a reveal pack?: Your hero portrait, 6 more portraits in the same style, and 3 ready-to-share keepsakes — all in a private gallery. Every pack also includes one free adjustment.
It doesn’t look like I hoped. Can you redo it?: Yes. Every pack includes one free adjustment: tell us what to change and we regenerate the portrait at no extra charge. If it still doesn’t feel right, our money-back guarantee applies.
Is this a subscription?: No. Every purchase is one-time. There is nothing to cancel and nothing that renews.
How do I restore a purchase on iPhone?: Open the purchase screen in the app and tap "Restore purchases". If your packs still don’t appear, email us and we’ll sort it out.
What happens to my ultrasound?: Your scan is processed to create your portraits and is not stored afterwards. See our Privacy Policy for the full detail.
Is this medical?: No. ImagineMyBaby is an artistic keepsake. The portraits are an AI interpretation of your scan — not a prediction, not a diagnosis, and not medical advice. Always talk to your doctor or sonographer about anything health-related.
Can I get a refund?: Yes. If the portraits don’t meet your expectations, email hello@imaginemybaby.com or simply reply to your receipt email and we’ll refund your purchase, back to your original payment method via Stripe. Purchases made in the iPhone app are billed by Apple, so refunds for those are handled through Apple — we’ll point you the right way and help however we can.

Still stuck?

Write to hello@imaginemybaby.com. Telling us the email you ordered with — and what you expected to see — gets you a useful answer fastest.

See also our Privacy Policy, Terms of Service, and Cookie Policy.