Support

We're here to help

Email hello@imaginemybaby.com — a real person reads every message, usually within one business day.

Common questions

Which ultrasound scans work best?: 3D and 4D scans work best, because they already show the shape of your baby’s face. A standard 2D scan can still work, but the result is more of an interpretation. Clear, well-lit photos of the printout — or the original digital file — give the best portraits.
How long does it take?: Generation starts the moment your payment goes through. Most packs are ready within minutes, and we email you the second your gallery is ready.
What do I get in a reveal pack?: Your hero portrait, 6 more portraits in the same style, and 3 ready-to-share keepsakes — all in a private gallery. Every pack also includes one free adjustment.
It doesn’t look like I hoped. Can you redo it?: Eligible packs include an adjustment. Contact us with what you would like changed and we will confirm the options for your order.
Is this a subscription?: No. Every purchase is one-time. There is nothing to cancel and nothing that renews.
How do I restore a purchase on iPhone?: Open the purchase screen in the app and tap "Restore purchases". If your packs still don’t appear, email us and we’ll sort it out.
What happens to my ultrasound?: We use your scan to create and deliver your portraits. The scan and generated media remain stored with your order and do not currently expire automatically. You can request deletion by emailing hello@imaginemybaby.com. See our Privacy Policy for full details.
Is this medical?: No. ImagineMyBaby is an artistic keepsake. The portraits are an AI interpretation of your scan — not a prediction, not a diagnosis, and not medical advice. Always talk to your doctor or sonographer about anything health-related.
Can I get a refund?: For a website purchase, email hello@imaginemybaby.com or reply to your receipt to request a review. For an iPhone App Store purchase, submit the request through Apple's refund channel. Eligibility and outcome depend on the purchase channel, applicable terms, and law; submitting a request does not guarantee a refund.

Still stuck?

Write to hello@imaginemybaby.com. Telling us the email you ordered with — and what you expected to see — gets you a useful answer fastest.

See also our Privacy Policy, Terms of Service, and Cookie Policy.